eHealth Medicare vs Your Way Insurance: most-reported complaints compared
Most-reported issues at eHealth Medicare and Your Way Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
eHealth Medicare
TrustScore 4.8 · 22,927 reviews on Trustpilot.
476 reviews analysed, 2025-07-04 to 2026-08-25.
Complaint rate (recent window): 2%
97% of negative reviews get a company reply.
“Telephone waiting time was way too long during last week of open enrollment.”
Your Way Insurance
TrustScore 4.8 · 3,226 reviews on Trustpilot.
505 reviews analysed, 2024-05-15 to 2026-09-20.
Complaint rate (recent window): 3%
76% of negative reviews get a company reply.
“Found out they are not Healthcare insurance, but is a broker..Taking advantage of my disability”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | eHealth Medicare | Your Way Insurance |
|---|---|---|
| Support unreachable | 42% | 14% |
| Support unhelpful | 31% | 22% |
| Misleading pricing | 9% | 19% |
| Other | 8% | 16% |
| Hard to cancel | 4% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, eHealth Medicare or Your Way Insurance.