eHealth Medicare vs Medicare Solutions: most-reported complaints compared
Most-reported issues at eHealth Medicare and Medicare Solutions, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
eHealth Medicare
TrustScore 4.8 · 22,927 reviews on Trustpilot.
476 reviews analysed, 2025-07-04 to 2026-08-25.
Complaint rate (recent window): 2%
97% of negative reviews get a company reply.
“Telephone waiting time was way too long during last week of open enrollment.”
Medicare Solutions
TrustScore 4.8 · 9,477 reviews on Trustpilot.
346 reviews analysed, 2023-04-23 to 2026-08-30.
Complaint rate (recent window): 5%
6% of negative reviews get a company reply.
“Dates were not consistent when using the forward-slash ( / ) and when using the horizontal bar ( - ).”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | eHealth Medicare | Medicare Solutions |
|---|---|---|
| Support unreachable | 42% | 24% |
| Support unhelpful | 31% | 20% |
| Misleading pricing | 9% | 12% |
| Account/app problems | 9% | 7% |
| Other | 8% | 26% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, eHealth Medicare or Medicare Solutions.