ComplaintCensus

Crunchbase vs London Stock Exchange Group: most-reported complaints compared

Most-reported issues at Crunchbase and London Stock Exchange Group, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Crunchbase

TrustScore 1.4 · 51 reviews on Trustpilot.

48 reviews analysed, 2020-03-30 to 2026-09-15.

Complaint rate (recent window): 90%

0% of negative reviews get a company reply.

Support unreachable40%
Subscription trap28%
Refund refused28%
Support unhelpful21%
Billing errors19%
“I sent them an email about two issues on my business organization profile I didn't get a reply till now”
1★ Trustpilot review, 2023-11-05

London Stock Exchange Group

TrustScore 1.8 · 17 reviews on Trustpilot.

17 reviews analysed, 2022-02-25 to 2026-09-05.

Complaint rate (recent window): 88%

0% of negative reviews get a company reply.

Other47%
Account/app problems27%
Support unreachable27%
Overcharging20%
“they said me pay 30000and then tay said me pay 96000 then they said me pay 146000”
1★ Trustpilot review, 2024-01-07

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueCrunchbaseLondon Stock Exchange Group
Support unreachable40%27%
Other16%47%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Crunchbase or London Stock Exchange Group.