ComplaintCensus

Crunchbase vs Holborn Assets: most-reported complaints compared

Most-reported issues at Crunchbase and Holborn Assets, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Crunchbase

TrustScore 1.4 · 51 reviews on Trustpilot.

48 reviews analysed, 2020-03-30 to 2026-09-15.

Complaint rate (recent window): 90%

0% of negative reviews get a company reply.

Support unreachable40%
Subscription trap28%
Refund refused28%
Support unhelpful21%
Billing errors19%
“I sent them an email about two issues on my business organization profile I didn't get a reply till now”
1★ Trustpilot review, 2023-11-05

Holborn Assets

TrustScore 4.1 · 2,614 reviews on Trustpilot.

221 reviews analysed, 2017-04-20 to 2026-09-18.

Complaint rate (recent window): 25%

6% of negative reviews get a company reply.

Other43%
Support unreachable24%
Support unhelpful23%
Misleading pricing18%
Overcharging10%
“We feel Holborn didn't bother to do any current investigation of Godwin's liquidity, leverage, trends in the UK market etc.”
1★ Trustpilot review, 2025-11-13

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueCrunchbaseHolborn Assets
Support unreachable40%24%
Support unhelpful21%23%
Other16%43%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Crunchbase or Holborn Assets.