Capital·com vs Crunchbase: most-reported complaints compared
Most-reported issues at Capital·com and Crunchbase, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Capital·com
TrustScore 4.6 · 15,135 reviews on Trustpilot.
652 reviews analysed, 2019-04-12 to 2026-09-25.
Complaint rate (recent window): 9%
99% of negative reviews get a company reply.
“I was unable to close my positions while the market continued to move normally.”
Crunchbase
TrustScore 1.4 · 51 reviews on Trustpilot.
48 reviews analysed, 2020-03-30 to 2026-09-15.
Complaint rate (recent window): 90%
0% of negative reviews get a company reply.
“I sent them an email about two issues on my business organization profile I didn't get a reply till now”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Capital·com | Crunchbase |
|---|---|---|
| Support unhelpful | 34% | 21% |
| Support unreachable | 13% | 40% |
| Billing errors | 10% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Capital·com or Crunchbase.