ClearMatch vs iHealthBrokers: most-reported complaints compared
Most-reported issues at ClearMatch and iHealthBrokers, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ClearMatch
TrustScore 4.8 · 24,246 reviews on Trustpilot.
488 reviews analysed, 2026-01-14 to 2026-09-20.
Complaint rate (recent window): 2%
15% of negative reviews get a company reply.
“NOONE ever called back. This happened 2ce.”
iHealthBrokers
TrustScore 4.9 · 642 reviews on Trustpilot.
160 reviews analysed, 2023-12-16 to 2026-08-13.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“3 months and no communication until dr appt told me you don't have any insurance.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ClearMatch | iHealthBrokers |
|---|---|---|
| Support unreachable | 32% | 67% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ClearMatch or iHealthBrokers.