Capital·com vs London Stock Exchange Group: most-reported complaints compared
Most-reported issues at Capital·com and London Stock Exchange Group, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Capital·com
TrustScore 4.6 · 15,135 reviews on Trustpilot.
652 reviews analysed, 2019-04-12 to 2026-09-25.
Complaint rate (recent window): 9%
99% of negative reviews get a company reply.
“I was unable to close my positions while the market continued to move normally.”
London Stock Exchange Group
TrustScore 1.8 · 17 reviews on Trustpilot.
17 reviews analysed, 2022-02-25 to 2026-09-05.
Complaint rate (recent window): 88%
0% of negative reviews get a company reply.
“they said me pay 30000and then tay said me pay 96000 then they said me pay 146000”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Capital·com | London Stock Exchange Group |
|---|---|---|
| Account/app problems | 45% | 27% |
| Support unreachable | 13% | 27% |
| Overcharging | 10% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Capital·com or London Stock Exchange Group.