Acorns vs Capital·com: most-reported complaints compared
Most-reported issues at Acorns and Capital·com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Acorns
TrustScore 4 · 4,260 reviews on Trustpilot.
602 reviews analysed, 2020-12-06 to 2026-09-26.
Complaint rate (recent window): 20%
98% of negative reviews get a company reply.
“they refuse to release my money. Such poor customer support and still holding my money hostage”
Capital·com
TrustScore 4.6 · 15,135 reviews on Trustpilot.
652 reviews analysed, 2019-04-12 to 2026-09-25.
Complaint rate (recent window): 9%
99% of negative reviews get a company reply.
“I was unable to close my positions while the market continued to move normally.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Acorns | Capital·com |
|---|---|---|
| Support unhelpful | 46% | 34% |
| Account/app problems | 31% | 45% |
| Billing errors | 13% | 10% |
| Support unreachable | 8% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Acorns or Capital·com.