Big Cartel vs Zazzle AU: most-reported complaints compared
Most-reported issues at Big Cartel and Zazzle AU, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Big Cartel
TrustScore 4.7 · 413 reviews on Trustpilot.
181 reviews analysed, 2026-07-04 to 2026-08-30.
Complaint rate (recent window): 3%
53% of negative reviews get a company reply.
“Began charging more to actively make the site more convoluted and harder to use.”
Zazzle AU
TrustScore 3.2 · 469 reviews on Trustpilot.
167 reviews analysed, 2022-07-20 to 2026-09-08.
Complaint rate (recent window): 20%
100% of negative reviews get a company reply.
“Never sent any confirmation of order, or any tracking information. I emailed them several times and got no response.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Big Cartel or Zazzle AU.