Big Cartel vs Kraftedlabs: most-reported complaints compared
Most-reported issues at Big Cartel and Kraftedlabs, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Big Cartel
TrustScore 4.7 · 413 reviews on Trustpilot.
181 reviews analysed, 2026-07-04 to 2026-08-30.
Complaint rate (recent window): 3%
53% of negative reviews get a company reply.
“Began charging more to actively make the site more convoluted and harder to use.”
Kraftedlabs
TrustScore 2.5 · 5 reviews on Trustpilot.
5 reviews analysed, 2026-06-28 to 2026-09-22.
Complaint rate (recent window): 80%
0% of negative reviews get a company reply.
“Advertised as automated Shopify store, delivered with fake reviews, barely any customisation and asking me to pay for multiple add ons.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Big Cartel | Kraftedlabs |
|---|---|---|
| Support unhelpful | 33% | 50% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Big Cartel or Kraftedlabs.