Autotrader UK vs viagogo: most-reported complaints compared
Most-reported issues at Autotrader UK and viagogo, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Autotrader UK
TrustScore 4.6 · 110,059 reviews on Trustpilot.
829 reviews analysed, 2026-07-26 to 2026-09-26.
Complaint rate (recent window): 6%
95% of negative reviews get a company reply.
“As per other reviews, just a portal for scammers to get hold of you and try to defraud you.”
viagogo
TrustScore 3.9 · 51,990 reviews on Trustpilot.
826 reviews analysed, 2026-07-26 to 2026-09-26.
Complaint rate (recent window): 25%
0% of negative reviews get a company reply.
“it is all what u get.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Autotrader UK | viagogo |
|---|---|---|
| Support unhelpful | 18% | 31% |
| Support unreachable | 12% | 14% |
| Misleading pricing | 10% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Autotrader UK or viagogo.