Tradeinn vs viagogo: most-reported complaints compared
Most-reported issues at Tradeinn and viagogo, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Tradeinn
TrustScore 3 · 50,401 reviews on Trustpilot.
672 reviews analysed, 2022-11-26 to 2026-09-26.
Complaint rate (recent window): 95%
100% of negative reviews get a company reply.
“I placed my order 65 days ago, and it was shipped 50 days ago”
viagogo
TrustScore 3.9 · 51,990 reviews on Trustpilot.
826 reviews analysed, 2026-07-26 to 2026-09-26.
Complaint rate (recent window): 25%
0% of negative reviews get a company reply.
“it is all what u get.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Tradeinn | viagogo |
|---|---|---|
| Support unhelpful | 25% | 31% |
| Delivery failed | 20% | 24% |
| Support unreachable | 16% | 14% |
| Refund refused | 9% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Tradeinn or viagogo.