Sky vs TalkTalk: most-reported complaints compared
Most-reported issues at Sky and TalkTalk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Sky
TrustScore 2.7 · 30,651 reviews on Trustpilot.
1,301 reviews analysed, 2026-06-15 to 2026-09-25.
Complaint rate (recent window): 64%
81% of negative reviews get a company reply.
“No answers to a problem offered at all.”
TalkTalk
TrustScore 2.1 · 89,837 reviews on Trustpilot.
897 reviews analysed, 2023-10-16 to 2026-09-26.
Complaint rate (recent window): 88%
100% of negative reviews get a company reply.
“Router constantly cuts out, contacting support is a nightmare, massive price increases.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Sky | TalkTalk |
|---|---|---|
| Support unhelpful | 60% | 50% |
| Poor core service | 27% | 33% |
| Support unreachable | 16% | 23% |
| Billing errors | 12% | 14% |
| Hard to cancel | 10% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Sky or TalkTalk.