Aerial Direct vs TalkTalk: most-reported complaints compared
Most-reported issues at Aerial Direct and TalkTalk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Aerial Direct
TrustScore 4.8 · 19,722 reviews on Trustpilot.
472 reviews analysed, 2026-01-05 to 2026-09-11.
Complaint rate (recent window): 3%
89% of negative reviews get a company reply.
“we was still charged”
TalkTalk
TrustScore 2.1 · 89,837 reviews on Trustpilot.
897 reviews analysed, 2023-10-16 to 2026-09-26.
Complaint rate (recent window): 88%
100% of negative reviews get a company reply.
“Router constantly cuts out, contacting support is a nightmare, massive price increases.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Aerial Direct | TalkTalk |
|---|---|---|
| Support unhelpful | 34% | 50% |
| Support unreachable | 28% | 23% |
| Poor core service | 18% | 33% |
| Billing errors | 13% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Aerial Direct or TalkTalk.