Is TalkTalk legit?
A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.
Based on 897 public Trustpilot reviews published 2023-10-16 to 2026-09-26 — see the Trustpilot page. Not affiliated with Trustpilot or TalkTalk.
Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.
TalkTalk is an established company with 89,837 Trustpilot reviews and a 2.1 TrustScore. In our census of recent reviews, 88% were classified as complaints, most often support unhelpful, poor core service, support unreachable. Elsewhere it scores 2★ on Google, 4.0★ on the App Store, 2.5★ on Google Play. Of 805 company replies to negative reviews analysed, 40% engaged with the specific problem.
What official records show
What goes wrong most, according to reviewers
- Support unhelpful — 404 reports (50% of complaints)
- Poor core service — 266 reports (33% of complaints), rising
- Support unreachable — 189 reports (23% of complaints), rising
Full evidence, quotes and trends: the TalkTalk complaint report.