Kensington vs Novatech: most-reported complaints compared
Most-reported issues at Kensington and Novatech, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kensington
TrustScore 3.5 · 62 reviews on Trustpilot.
54 reviews analysed, 2023-02-12 to 2026-09-24.
Complaint rate (recent window): 39%
8% of negative reviews get a company reply.
“Instead of replacing for an equal or superior product, they tried to offer me a lesser product replacement.”
Novatech
TrustScore 4.7 · 22,869 reviews on Trustpilot.
288 reviews analysed, 2024-02-14 to 2026-09-23.
Complaint rate (recent window): 5%
50% of negative reviews get a company reply.
“phoned them up several times to get them to sort it but each time i was fobbed off”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kensington | Novatech |
|---|---|---|
| Faulty product | 48% | 29% |
| Support unhelpful | 43% | 31% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kensington or Novatech.