Mr Memory vs Novatech: most-reported complaints compared
Most-reported issues at Mr Memory and Novatech, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Mr Memory
TrustScore 4.9 · 60,471 reviews on Trustpilot.
730 reviews analysed, 2012-01-05 to 2026-08-10.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“SSd supplied by you failed after only 2 weeks.”
Novatech
TrustScore 4.7 · 22,869 reviews on Trustpilot.
288 reviews analysed, 2024-02-14 to 2026-09-23.
Complaint rate (recent window): 5%
50% of negative reviews get a company reply.
“phoned them up several times to get them to sort it but each time i was fobbed off”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Mr Memory | Novatech |
|---|---|---|
| Faulty product | 33% | 29% |
| Delivery late | 28% | 19% |
| Support unhelpful | 12% | 31% |
| Delivery failed | 12% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Mr Memory or Novatech.