BankFive vs LendingTree: most-reported complaints compared
Most-reported issues at BankFive and LendingTree, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BankFive
TrustScore 4.7 · 5,913 reviews on Trustpilot.
313 reviews analysed, 2025-11-25 to 2026-09-23.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“Terrible customer service shunting us around and around to different departments repeatedly”
LendingTree
TrustScore 4.5 · 17,331 reviews on Trustpilot.
425 reviews analysed, 2026-05-05 to 2026-09-23.
Complaint rate (recent window): 11%
69% of negative reviews get a company reply.
“they sold my information and i get texts everyday, phone calls a few times a week and emails… all unsolicited and very annoying.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BankFive | LendingTree |
|---|---|---|
| Support unhelpful | 40% | 17% |
| Other | 19% | 43% |
| Support unreachable | 12% | 12% |
| Billing errors | 8% | 9% |
| Overcharging | 4% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BankFive or LendingTree.