LendingTree vs Live Oak Bank: most-reported complaints compared
Most-reported issues at LendingTree and Live Oak Bank, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
LendingTree
TrustScore 4.5 · 17,331 reviews on Trustpilot.
425 reviews analysed, 2026-05-05 to 2026-09-23.
Complaint rate (recent window): 11%
69% of negative reviews get a company reply.
“they sold my information and i get texts everyday, phone calls a few times a week and emails… all unsolicited and very annoying.”
Live Oak Bank
TrustScore 4.6 · 2,022 reviews on Trustpilot.
448 reviews analysed, 2022-11-15 to 2026-09-17.
Complaint rate (recent window): 13%
95% of negative reviews get a company reply.
“Live Oak bank firmly said NO. They insisted on holding on to my funds for Sixty as in 60 days”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | LendingTree | Live Oak Bank |
|---|---|---|
| Other | 43% | 17% |
| Support unhelpful | 17% | 29% |
| Support unreachable | 12% | 9% |
| Billing errors | 9% | 8% |
| Overcharging | 5% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, LendingTree or Live Oak Bank.