Gema&Co vs Keyzar Jewelry: most-reported complaints compared
Most-reported issues at Gema&Co and Keyzar Jewelry, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Gema&Co
TrustScore 4.9 · 385 reviews on Trustpilot.
166 reviews analysed, 2022-06-24 to 2026-09-12.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“The ring is beautiful I just do not think it is durable enough”
Keyzar Jewelry
TrustScore 4.9 · 1,435 reviews on Trustpilot.
281 reviews analysed, 2021-08-21 to 2026-09-09.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the band was much thinner and cheaply made than it was advertised”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Gema&Co | Keyzar Jewelry |
|---|---|---|
| Faulty product | 67% | 33% |
| Support unhelpful | 50% | 36% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Gema&Co or Keyzar Jewelry.