Use AI vs IObit: most-reported complaints compared
Most-reported issues at Use AI and IObit, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Use AI
TrustScore 4 · 50,146 reviews on Trustpilot.
2,337 reviews analysed, 2026-07-14 to 2026-09-23.
Complaint rate (recent window): 21%
100% of negative reviews get a company reply.
“Unexpected recurring charge and refund refused I am extremely disappointed with my experience with Use.AI.”
IObit
TrustScore 4.6 · 2,281 reviews on Trustpilot.
679 reviews analysed, 2017-10-22 to 2026-09-24.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“IT CORRUPTS YOUR DRIVERS THAT EVEN RESTORE WILL NOT FIX”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Use AI | IObit |
|---|---|---|
| Subscription trap | 22% | 18% |
| Billing errors | 14% | 7% |
| Other | 13% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Use AI or IObit.