Fly Luxury vs CheapOair.com: most-reported complaints compared
Most-reported issues at Fly Luxury and CheapOair.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Fly Luxury
TrustScore 4.9 · 2,041 reviews on Trustpilot.
346 reviews analysed, 2024-01-15 to 2026-09-24.
Complaint rate (recent window): 4%
58% of negative reviews get a company reply.
“Turns out it’s 3800 EACH!”
CheapOair.com
TrustScore 4.1 · 36,266 reviews on Trustpilot.
796 reviews analysed, 2026-06-16 to 2026-09-23.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“Unfortunately as I have several times contact them and four times sent my passport photo they haven't modified the misspelling and every time tell we have requested the airline ti modify your details but they haven't ans”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Fly Luxury | CheapOair.com |
|---|---|---|
| Misleading pricing | 21% | 22% |
| Support unhelpful | 21% | 29% |
| Support unreachable | 21% | 9% |
| Other | 18% | 13% |
| Overcharging | 14% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Fly Luxury or CheapOair.com.