Headout vs CheapOair.com: most-reported complaints compared
Most-reported issues at Headout and CheapOair.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Headout
TrustScore 4.4 · 63,552 reviews on Trustpilot.
1,844 reviews analysed, 2025-02-22 to 2026-09-23.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“However, my request was declined.”
CheapOair.com
TrustScore 4.1 · 36,266 reviews on Trustpilot.
796 reviews analysed, 2026-06-16 to 2026-09-23.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“Unfortunately as I have several times contact them and four times sent my passport photo they haven't modified the misspelling and every time tell we have requested the airline ti modify your details but they haven't ans”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Headout | CheapOair.com |
|---|---|---|
| Support unhelpful | 21% | 29% |
| Misleading pricing | 19% | 22% |
| Other | 15% | 13% |
| Support unreachable | 8% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Headout or CheapOair.com.