US Solar Supplier vs GoSun: most-reported complaints compared
Most-reported issues at US Solar Supplier and GoSun, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
US Solar Supplier
TrustScore 3.9 · 102 reviews on Trustpilot.
99 reviews analysed, 2023-04-06 to 2026-09-17.
Complaint rate (recent window): 27%
89% of negative reviews get a company reply.
“Entire order was damaged on arrival after being weeks late!”
GoSun
TrustScore 4 · 201 reviews on Trustpilot.
113 reviews analysed, 2025-09-17 to 2026-09-17.
Complaint rate (recent window): 16%
94% of negative reviews get a company reply.
“It doesn't work as advertised; in fact, it doesn't work at all.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | US Solar Supplier | GoSun |
|---|---|---|
| Delivery late | 56% | 17% |
| Delivery failed | 22% | 22% |
| Support unhelpful | 18% | 22% |
| Support unreachable | 11% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, US Solar Supplier or GoSun.