Ethos vs United Medicare Advisors: most-reported complaints compared
Most-reported issues at Ethos and United Medicare Advisors, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Ethos
TrustScore 4.9 · 7,599 reviews on Trustpilot.
929 reviews analysed, 2026-01-28 to 2026-09-23.
Complaint rate (recent window): 2%
98% of negative reviews get a company reply.
“Phone calls go on hold for indefinite times, and even when I provided call back number I was never contacted.”
United Medicare Advisors
TrustScore 4.9 · 88,746 reviews on Trustpilot.
831 reviews analysed, 2021-08-08 to 2026-09-27.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“My account was charged without my permission, my first charge should have been in March”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Ethos | United Medicare Advisors |
|---|---|---|
| Support unreachable | 30% | 35% |
| Support unhelpful | 26% | 26% |
| Misleading pricing | 23% | 9% |
| Other | 12% | 16% |
| Account/app problems | 8% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ethos or United Medicare Advisors.