The Zebra vs United Medicare Advisors: most-reported complaints compared
Most-reported issues at The Zebra and United Medicare Advisors, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Zebra
TrustScore 4.7 · 5,049 reviews on Trustpilot.
497 reviews analysed, 2026-06-19 to 2026-09-24.
Complaint rate (recent window): 6%
94% of negative reviews get a company reply.
“When creating the policy I was told by the Zebra Agent that it was set to Auto Payments.”
United Medicare Advisors
TrustScore 4.9 · 88,746 reviews on Trustpilot.
831 reviews analysed, 2021-08-08 to 2026-09-27.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“My account was charged without my permission, my first charge should have been in March”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Zebra | United Medicare Advisors |
|---|---|---|
| Misleading pricing | 24% | 9% |
| Support unhelpful | 22% | 26% |
| Other | 16% | 16% |
| Support unreachable | 12% | 35% |
| Account/app problems | 10% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Zebra or United Medicare Advisors.