Ethos vs TripInsure101: most-reported complaints compared
Most-reported issues at Ethos and TripInsure101, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Ethos
TrustScore 4.9 · 7,599 reviews on Trustpilot.
929 reviews analysed, 2026-01-28 to 2026-09-23.
Complaint rate (recent window): 2%
98% of negative reviews get a company reply.
“Phone calls go on hold for indefinite times, and even when I provided call back number I was never contacted.”
TripInsure101
TrustScore 4.8 · 3,323 reviews on Trustpilot.
233 reviews analysed, 2022-07-13 to 2026-08-25.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“This time it felt cumbersome and tedious.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Ethos | TripInsure101 |
|---|---|---|
| Support unreachable | 30% | 19% |
| Support unhelpful | 26% | 10% |
| Misleading pricing | 23% | 14% |
| Other | 12% | 33% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ethos or TripInsure101.