ComplaintCensus

Tradeinn vs Autotrader UK: most-reported complaints compared

Most-reported issues at Tradeinn and Autotrader UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Tradeinn

TrustScore 3 · 50,401 reviews on Trustpilot.

672 reviews analysed, 2022-11-26 to 2026-09-26.

Complaint rate (recent window): 95%

100% of negative reviews get a company reply.

Delivery late54%
Support unhelpful25%
Delivery failed20%
Support unreachable16%
Refunds delayed11%
“I placed my order 65 days ago, and it was shipped 50 days ago”
2★ Trustpilot review, 2025-01-21

Autotrader UK

TrustScore 4.6 · 110,059 reviews on Trustpilot.

829 reviews analysed, 2026-07-26 to 2026-09-26.

Complaint rate (recent window): 6%

95% of negative reviews get a company reply.

Other37%
Support unhelpful18%
Account/app problems14%
Support unreachable12%
Misleading pricing10%
“As per other reviews, just a portal for scammers to get hold of you and try to defraud you.”
1★ Trustpilot review, 2026-08-31

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueTradeinnAutotrader UK
Support unhelpful25%18%
Support unreachable16%12%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Tradeinn or Autotrader UK.