Malt vs Tradeinn: most-reported complaints compared
Most-reported issues at Malt and Tradeinn, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Malt
TrustScore 3.5 · 1,545 reviews on Trustpilot.
74 reviews analysed, 2021-07-16 to 2026-09-24.
Complaint rate (recent window): 41%
79% of negative reviews get a company reply.
“I was consistently ignored”
Tradeinn
TrustScore 3 · 50,401 reviews on Trustpilot.
672 reviews analysed, 2022-11-26 to 2026-09-26.
Complaint rate (recent window): 95%
100% of negative reviews get a company reply.
“I placed my order 65 days ago, and it was shipped 50 days ago”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Malt | Tradeinn |
|---|---|---|
| Support unreachable | 43% | 16% |
| Support unhelpful | 17% | 25% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Malt or Tradeinn.