BILL vs Teal: most-reported complaints compared
Most-reported issues at BILL and Teal, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BILL
TrustScore 1.7 · 1,664 reviews on Trustpilot.
114 reviews analysed, 2026-02-09 to 2026-09-26.
Complaint rate (recent window): 98%
13% of negative reviews get a company reply.
“The verification went to an old email we no longer had access to. Took them days to respond.”
Teal
TrustScore 4.2 · 116 reviews on Trustpilot.
100 reviews analysed, 2024-04-09 to 2026-08-25.
Complaint rate (recent window): 17%
100% of negative reviews get a company reply.
“Resume templates can't be read by common ATS systems like Workday.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BILL | Teal |
|---|---|---|
| Support unhelpful | 47% | 18% |
| Support unreachable | 32% | 12% |
| Other | 7% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BILL or Teal.