Spoke and Solace vs TacTree: most-reported complaints compared
Most-reported issues at Spoke and Solace and TacTree, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Spoke and Solace
TrustScore 4.9 · 5,530 reviews on Trustpilot.
245 reviews analysed, 2021-05-29 to 2026-08-24.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“The replacement shirts I received had a badly printed design”
TacTree
TrustScore 4.9 · 9,904 reviews on Trustpilot.
387 reviews analysed, 2023-05-23 to 2026-09-20.
Complaint rate (recent window): 3%
87% of negative reviews get a company reply.
“This is the third time royal mail have said they will deliver but parcel does not arrive.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Spoke and Solace | TacTree |
|---|---|---|
| Faulty product | 27% | 15% |
| Not as described | 24% | 15% |
| Support unreachable | 20% | 7% |
| Delivery late | 17% | 36% |
| Delivery failed | 10% | 21% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Spoke and Solace or TacTree.