ComplaintCensus

END. vs Spoke and Solace: most-reported complaints compared

Most-reported issues at END. and Spoke and Solace, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

END.

TrustScore 4.3 · 134,207 reviews on Trustpilot.

934 reviews analysed, 2025-12-31 to 2026-09-26.

Complaint rate (recent window): 21%

97% of negative reviews get a company reply.

Delivery late27%
Delivery failed22%
Support unhelpful15%
Faulty product11%
Support unreachable9%
“Still haven’t received my order. It got delayed at customs and I don’t have an update”
1★ Trustpilot review, 2026-07-23

Spoke and Solace

TrustScore 4.9 · 5,530 reviews on Trustpilot.

245 reviews analysed, 2021-05-29 to 2026-08-24.

Complaint rate (recent window): 2%

0% of negative reviews get a company reply.

Faulty product27%
Not as described24%
Support unreachable20%
Delivery late17%
Delivery failed10%
“The replacement shirts I received had a badly printed design”
1★ Trustpilot review, 2025-06-10

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueEND.Spoke and Solace
Delivery late27%17%
Delivery failed22%10%
Faulty product11%27%
Support unreachable9%20%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, END. or Spoke and Solace.