Sendwave vs Sharemoney: most-reported complaints compared
Most-reported issues at Sendwave and Sharemoney, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Sendwave
TrustScore 4.5 · 26,859 reviews on Trustpilot.
706 reviews analysed, 2026-06-08 to 2026-09-23.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“Since February 2026, I have been unable to access the money in my wallet”
Sharemoney
TrustScore 4.7 · 4,279 reviews on Trustpilot.
254 reviews analysed, 2024-06-11 to 2026-09-01.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“funds always become delayed”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Sendwave | Sharemoney |
|---|---|---|
| Support unhelpful | 38% | 14% |
| Account/app problems | 25% | 14% |
| Support unreachable | 15% | 4% |
| Other | 15% | 33% |
| Billing errors | 14% | 21% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Sendwave or Sharemoney.