ComplaintCensus

Ron Skinner and Sons vs Carcraft: most-reported complaints compared

Most-reported issues at Ron Skinner and Sons and Carcraft, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Ron Skinner and Sons

TrustScore 3.4 · 122 reviews on Trustpilot.

100 reviews analysed, 2021-08-20 to 2026-08-05.

Complaint rate (recent window): 46%

0% of negative reviews get a company reply.

Support unhelpful56%
Faulty product50%
Refund refused13%
Misleading pricing13%
Warranty disputes11%
“Parts were replaced, but the fault kept returning.”
1★ Trustpilot review, 2026-06-25

Carcraft

TrustScore 1 · 1,063 reviews on Trustpilot.

242 reviews analysed, 2012-03-29 to 2025-05-23.

Complaint rate (recent window): 33%

0% of negative reviews get a company reply.

Support unhelpful42%
Misleading pricing28%
Faulty product26%
Overcharging19%
Other12%
“they sold me a faulty car and couldn't have been less willing to help.”
1★ Trustpilot review, 2014-12-12

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueRon Skinner and SonsCarcraft
Support unhelpful56%42%
Faulty product50%26%
Misleading pricing13%28%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ron Skinner and Sons or Carcraft.