opensky® vs Western Union: most-reported complaints compared
Most-reported issues at opensky® and Western Union, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
opensky®
TrustScore 4.6 · 14,909 reviews on Trustpilot.
587 reviews analysed, 2026-03-10 to 2026-09-23.
Complaint rate (recent window): 7%
32% of negative reviews get a company reply.
“Have my lawyer working on a case now where they opened a fraudulent account in my name.”
Western Union
TrustScore 4.3 · 170,043 reviews on Trustpilot.
1,556 reviews analysed, 2026-02-21 to 2026-09-26.
Complaint rate (recent window): 18%
51% of negative reviews get a company reply.
“Contact to customer services was oh so slow. Days later I get a response”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | opensky® | Western Union |
|---|---|---|
| Account/app problems | 26% | 31% |
| Billing errors | 23% | 8% |
| Support unhelpful | 21% | 18% |
| Support unreachable | 16% | 12% |
| Overcharging | 13% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, opensky® or Western Union.