opensky® vs BankFive: most-reported complaints compared
Most-reported issues at opensky® and BankFive, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
opensky®
TrustScore 4.6 · 14,909 reviews on Trustpilot.
587 reviews analysed, 2026-03-10 to 2026-09-23.
Complaint rate (recent window): 7%
32% of negative reviews get a company reply.
“Have my lawyer working on a case now where they opened a fraudulent account in my name.”
BankFive
TrustScore 4.7 · 5,913 reviews on Trustpilot.
313 reviews analysed, 2025-11-25 to 2026-09-23.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“Terrible customer service shunting us around and around to different departments repeatedly”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | opensky® | BankFive |
|---|---|---|
| Account/app problems | 26% | 27% |
| Billing errors | 23% | 8% |
| Support unhelpful | 21% | 40% |
| Support unreachable | 16% | 12% |
| Overcharging | 13% | 4% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, opensky® or BankFive.