Lime vs Senergy Direct: most-reported complaints compared
Most-reported issues at Lime and Senergy Direct, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Lime
TrustScore 4.7 · 305 reviews on Trustpilot.
201 reviews analysed, 2025-12-10 to 2026-09-23.
Complaint rate (recent window): 4%
67% of negative reviews get a company reply.
“DISHONEST: YOU GET A CHEAPER QUOTE A FEW DAYS LATER”
Senergy Direct
TrustScore 4.8 · 546 reviews on Trustpilot.
176 reviews analysed, 2025-09-06 to 2026-09-15.
Complaint rate (recent window): 3%
0% of negative reviews get a company reply.
“Unfortunately the young men who fitted the connectors to the solar panels accidently knocked a small box of crockery over”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Lime | Senergy Direct |
|---|---|---|
| Poor core service | 25% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Lime or Senergy Direct.