ComplaintCensus

Light Renewables vs Lime: most-reported complaints compared

Most-reported issues at Light Renewables and Lime, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Light Renewables

TrustScore 4.9 · 241 reviews on Trustpilot.

160 reviews analysed, 2023-08-29 to 2026-08-09.

0% of negative reviews get a company reply.

Support unhelpful100%
“My system has broken down for the third time in 6 months”
3★ Trustpilot review, 2025-09-17

Lime

TrustScore 4.7 · 305 reviews on Trustpilot.

201 reviews analysed, 2025-12-10 to 2026-09-23.

Complaint rate (recent window): 4%

67% of negative reviews get a company reply.

Misleading pricing38%
Poor core service25%
Support unreachable25%
“DISHONEST: YOU GET A CHEAPER QUOTE A FEW DAYS LATER”
1★ Trustpilot review, 2026-06-18

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Light Renewables or Lime.