Lime vs Sunsave: most-reported complaints compared
Most-reported issues at Lime and Sunsave, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Lime
TrustScore 4.7 · 305 reviews on Trustpilot.
201 reviews analysed, 2025-12-10 to 2026-09-23.
Complaint rate (recent window): 4%
67% of negative reviews get a company reply.
“DISHONEST: YOU GET A CHEAPER QUOTE A FEW DAYS LATER”
Sunsave
TrustScore 4.7 · 413 reviews on Trustpilot.
178 reviews analysed, 2025-11-06 to 2026-09-18.
Complaint rate (recent window): 5%
90% of negative reviews get a company reply.
“Adverts are highly misleading”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Lime | Sunsave |
|---|---|---|
| Misleading pricing | 38% | 44% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Lime or Sunsave.