Bits vs Juni: most-reported complaints compared
Most-reported issues at Bits and Juni, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Bits
TrustScore 4.7 · 3,953 reviews on Trustpilot.
336 reviews analysed, 2026-02-14 to 2026-09-17.
Complaint rate (recent window): 6%
22% of negative reviews get a company reply.
“fraudulent payments leave your account to max out your borrowing again”
Juni
TrustScore 4 · 431 reviews on Trustpilot.
100 reviews analysed, 2023-02-20 to 2026-06-12.
Complaint rate (recent window): 16%
100% of negative reviews get a company reply.
“my account was freezed. I have received a request for documents, I have give all requested documents and after this moment nobody is not replying to me.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Bits | Juni |
|---|---|---|
| Support unreachable | 18% | 44% |
| Account/app problems | 13% | 94% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Bits or Juni.