Juni vs PremFina: most-reported complaints compared
Most-reported issues at Juni and PremFina, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Juni
TrustScore 4 · 431 reviews on Trustpilot.
100 reviews analysed, 2023-02-20 to 2026-06-12.
Complaint rate (recent window): 16%
100% of negative reviews get a company reply.
“my account was freezed. I have received a request for documents, I have give all requested documents and after this moment nobody is not replying to me.”
PremFina
TrustScore 4.7 · 12,055 reviews on Trustpilot.
1,969 reviews analysed, 2025-02-21 to 2026-09-23.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“They also set up multiple direct debits without my consent I agreed to one not two they’ve been taking multiple payments out at random dates”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Juni | PremFina |
|---|---|---|
| Account/app problems | 94% | 11% |
| Support unreachable | 44% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Juni or PremFina.