IGS Energy vs Integrity Energy: most-reported complaints compared
Most-reported issues at IGS Energy and Integrity Energy, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
IGS Energy
TrustScore 4.4 · 29,353 reviews on Trustpilot.
472 reviews analysed, 2026-06-11 to 2026-09-20.
Complaint rate (recent window): 12%
100% of negative reviews get a company reply.
“The rate jumped to 11 cents or something ridiculous.”
Integrity Energy
TrustScore 4.5 · 416 reviews on Trustpilot.
160 reviews analysed, 2023-04-04 to 2026-02-20.
Complaint rate (recent window): 14%
0% of negative reviews get a company reply.
“They refuse to put us on their DNC list.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | IGS Energy | Integrity Energy |
|---|---|---|
| Misleading pricing | 36% | 18% |
| Other | 24% | 32% |
| Contract term changes | 11% | 14% |
| Hard to cancel | 7% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, IGS Energy or Integrity Energy.