The Solutions Group vs SmartMatch Insurance Agency, LLC: most-reported complaints compared
Most-reported issues at The Solutions Group and SmartMatch Insurance Agency, LLC, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Solutions Group
TrustScore 4.9 · 748 reviews on Trustpilot.
178 reviews analysed, 2016-02-09 to 2026-08-29.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“Inadequate information regarding premium payment options. All options for premium payment should already been on the company's website”
SmartMatch Insurance Agency, LLC
TrustScore 4.9 · 32,287 reviews on Trustpilot.
339 reviews analysed, 2026-01-23 to 2026-09-20.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Now somebody please contact me.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Solutions Group | SmartMatch Insurance Agency, LLC |
|---|---|---|
| Support unhelpful | 40% | 20% |
| Support unreachable | 40% | 23% |
| Other | 13% | 17% |
| Billing errors | 13% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Solutions Group or SmartMatch Insurance Agency, LLC.