Earnest vs Heights Finance Corporation: most-reported complaints compared
Most-reported issues at Earnest and Heights Finance Corporation, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Earnest
TrustScore 4.6 · 8,544 reviews on Trustpilot.
450 reviews analysed, 2026-03-06 to 2026-09-24.
Complaint rate (recent window): 9%
75% of negative reviews get a company reply.
“Earnest changed the length of the loan term after I signed it”
Heights Finance Corporation
TrustScore 4.7 · 21,842 reviews on Trustpilot.
321 reviews analysed, 2025-06-28 to 2026-09-23.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“I never got a phone call . It’s mid October 2025 and still no title”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Earnest | Heights Finance Corporation |
|---|---|---|
| Support unhelpful | 25% | 34% |
| Misleading pricing | 24% | 17% |
| Other | 16% | 15% |
| Support unreachable | 10% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Earnest or Heights Finance Corporation.