Heights Finance Corporation vs Sallie Mae: most-reported complaints compared
Most-reported issues at Heights Finance Corporation and Sallie Mae, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Heights Finance Corporation
TrustScore 4.7 · 21,842 reviews on Trustpilot.
321 reviews analysed, 2025-06-28 to 2026-09-23.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“I never got a phone call . It’s mid October 2025 and still no title”
Sallie Mae
TrustScore 4.6 · 5,492 reviews on Trustpilot.
1,926 reviews analysed, 2026-07-24 to 2026-09-24.
Complaint rate (recent window): 9%
95% of negative reviews get a company reply.
“tacking on an 18% interest rate is astronomically wild!!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Heights Finance Corporation | Sallie Mae |
|---|---|---|
| Support unhelpful | 34% | 25% |
| Support unreachable | 19% | 4% |
| Misleading pricing | 17% | 24% |
| Other | 15% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Heights Finance Corporation or Sallie Mae.