BBQ Gas London vs Gasdepot: most-reported complaints compared
Most-reported issues at BBQ Gas London and Gasdepot, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BBQ Gas London
TrustScore 4.9 · 4,455 reviews on Trustpilot.
287 reviews analysed, 2020-04-21 to 2026-08-31.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“I ordered on a Tuesday evening and it didn’t arrive until late the following Tuesday.”
Gasdepot
TrustScore 4.9 · 1,250 reviews on Trustpilot.
226 reviews analysed, 2020-07-14 to 2026-08-29.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“They left the package outside my locked gates on a main Road in the rain .”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BBQ Gas London | Gasdepot |
|---|---|---|
| Delivery late | 24% | 38% |
| Delivery failed | 24% | 15% |
| Faulty product | 18% | 31% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BBQ Gas London or Gasdepot.