Fasthosts Internet vs IONOS | ionos.co.uk: most-reported complaints compared
Most-reported issues at Fasthosts Internet and IONOS | ionos.co.uk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Fasthosts Internet
TrustScore 4.8 · 21,542 reviews on Trustpilot.
1,380 reviews analysed, 2026-05-12 to 2026-09-23.
Complaint rate (recent window): 3%
98% of negative reviews get a company reply.
“I still have not received my refund.”
IONOS | ionos.co.uk
TrustScore 4.7 · 41,881 reviews on Trustpilot.
909 reviews analysed, 2026-06-17 to 2026-09-23.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“Despite this, IONOS then took £144 from my bank account — an amount vastly higher than the cost of the domain.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Fasthosts Internet | IONOS | ionos.co.uk |
|---|---|---|
| Support unhelpful | 35% | 46% |
| Hard to cancel | 20% | 18% |
| Support unreachable | 19% | 22% |
| Account/app problems | 9% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Fasthosts Internet or IONOS | ionos.co.uk.