Equals Connect vs Simlesspay: most-reported complaints compared
Most-reported issues at Equals Connect and Simlesspay, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Equals Connect
TrustScore 4.8 · 1,612 reviews on Trustpilot.
217 reviews analysed, 2015-10-23 to 2026-08-22.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“They seem to only value clients who process at least £20k–£50k in monthly transactions.”
Simlesspay
TrustScore 4.8 · 6,891 reviews on Trustpilot.
298 reviews analysed, 2026-01-11 to 2026-09-06.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“You can't get to speak to human being and chat online took over 3hrs with no one to talk to.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Equals Connect | Simlesspay |
|---|---|---|
| Other | 38% | 8% |
| Support unreachable | 19% | 37% |
| Billing errors | 12% | 18% |
| Account/app problems | 12% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Equals Connect or Simlesspay.