Equals Connect vs Taptap Send: most-reported complaints compared
Most-reported issues at Equals Connect and Taptap Send, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Equals Connect
TrustScore 4.8 · 1,612 reviews on Trustpilot.
217 reviews analysed, 2015-10-23 to 2026-08-22.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“They seem to only value clients who process at least £20k–£50k in monthly transactions.”
Taptap Send
TrustScore 4.7 · 41,503 reviews on Trustpilot.
1,953 reviews analysed, 2026-06-18 to 2026-09-23.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“I’ve been waiting a month for a resolution regarding my held funds, and nothing is getting resolved”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Equals Connect | Taptap Send |
|---|---|---|
| Other | 38% | 13% |
| Support unreachable | 19% | 16% |
| Billing errors | 12% | 17% |
| Account/app problems | 12% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Equals Connect or Taptap Send.