Equals Connect vs Tetradpay: most-reported complaints compared
Most-reported issues at Equals Connect and Tetradpay, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Equals Connect
TrustScore 4.8 · 1,612 reviews on Trustpilot.
217 reviews analysed, 2015-10-23 to 2026-08-22.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“They seem to only value clients who process at least £20k–£50k in monthly transactions.”
Tetradpay
TrustScore 4.8 · 5,364 reviews on Trustpilot.
309 reviews analysed, 2025-04-08 to 2026-09-04.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Made payment since 2 days ago and yet the recipient has not received payment.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Equals Connect | Tetradpay |
|---|---|---|
| Other | 38% | 24% |
| Support unreachable | 19% | 21% |
| Billing errors | 12% | 20% |
| Account/app problems | 12% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Equals Connect or Tetradpay.